Frequently Asked Questions

1. How long will it take to receive my order?

Each of our hats is crafted upon order to ensure top-notch quality. Typically, production takes 2-4 days, followed by shipping, which usually takes an additional 1–3 business days. In total, you can expect your hat to arrive within approximately one week after placing your order.

2. Do you ship internationally?

Currently, we ship exclusively within the United States. We hope to expand our shipping options in the future, so stay tuned!

3. What is your return policy?

Due to the custom nature of our products, we do not accept returns or exchanges for buyer’s remorse or incorrect sizing. However, if your hat arrives damaged or defective, please contact us within 30 days of receiving your order, and we will gladly provide a replacement or refund.

4. How can I ensure I order the correct size?

Our hats are designed with adjustable features to fit a variety of head sizes comfortably. We recommend reviewing the sizing information provided on each product page to ensure the best fit.

5. Who is behind Tribe Hat Co.?

Tribe Hat Co. is the brainchild of Tyler and Christal Glover. Tyler, a hat enthusiast with a penchant for snapbacks, collaborates with Christal, who holds a degree in design and fashion and is also an interior designer. Together, they infuse their passion for design and quality into every hat, making this venture a labor of love.

6. How should I care for my hat?

To maintain the quality and longevity of your hat, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as this can affect the hat’s shape and fabric.

7. Do you offer bulk orders or custom designs?

Yes, we welcome bulk orders and custom design requests. Please reach out to us directly to discuss your specific needs and receive a personalized quote.

8. How can I contact you if I have further questions?

We’re here to help! You can reach us via our contact page, and we’ll get back to you as soon as possible.